08-23-2012 10:31 PM
I have an HP 3050A Network Printer that has been workng fine as a wireless printer. I got some new laptops and installed the printer drivers via the printer CD and was able to test print successfully from Wordpad. That was a few days ago.
Today, I try to print and the status says the printer is offline. If I check the printer, it says it is connected as 192.168.0.101. If I run HPNDU it can see the printer but tells me that the required software is not installed on the laptop. I have reinstalled the software from the CD twice and each time it tells me that the installation is successful. However, I cannot print.
If I run HPPDU, it fails on connectivity.
I can reach the internet with the laptop. The advanced tools see both the laptop and the printer. Why is the printer showing offline (and why does the HPNDU tell me that the required software is missing?)?
How can I correct this? Thanks for your help!
You don't see the message but please try this:
Windows 10: http://support.hp.com/us-en/document/c04683578
Windows Vista: http://support.hp.com/us-en/document/c04249275
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02-06-2014 02:47 PM
I have an HP 3050 Network it was working fine as a wireless printer untill I got a new router. I installed the printer drivers via Microsoft updates and printer will print the test successfully from Wordpad but when I try to print anything now it says the printer is offline.