01-15-2013 10:13 PM
01-16-2013 10:39 AM
Thank you for posting . Please follow the document in the link below to troubleshoot the issue with your printer.
Do let me know in case you need any further assistance.
At your help an employee of HP.
**Say thanks by clicking the "Kudos! Star" which is on the left**
*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*
- Using HP Diagnostic Tools for HP Printers in Windows
- Printer Problems after Upgrading to Windows 10
- Print Jobs Stuck in Print Queue (Windows)
- Resolving 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error
- 'Offline' Printer Status Message Displays (Windows 10)