HP ENVY 4500 cannot clear incompatible cartridge message on printer.

[Thunderbird78]

Cleaned, air dusted, pwer off, unplug, updated drivers, replace new with genuine HP 61 cartridges and still cannot clear incompatible cartridge.  Worked fine yesterday.  Help!!!!

[RnRMusicMan]

Hi @Thunderbird78,

Thank you for joining the HP Forums! 

I noticed that you are getting the incompatible ink cartridge message, on your HP Envy 4500 printer. I am happy to look into this issue for you! 

Please, try the steps within this guide, Cartridge Missing or Incompatible Ink Cartridges Error Displays. If this guide does not resolve your issue, the printer will need to be serviced/or replaced. Please contact HP phone support for further assistance. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

If this, or any of the posts on this thread, has helped you to resolve the issue, please click on Accept as Solution on said post. To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

Hope this guide is helpful! 🙂