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Honor Student
Posts: 2
Member Since: ‎04-13-2014
Message 1 of 4 (285 Views)

HP ENVY 5530

i JUST CHANGE THE CARTRIDGES FOR THE FIRST TIME AND IT WILL NOT PRINT BLACK. I HAVE RUN THE DIAGNOSTIC AND IT DOES NOT SHOW BLACK.

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Regents Professor
Posts: 8,103
Member Since: ‎11-27-2009
Message 2 of 4 (272 Views)

Re: HP ENVY 5530

[ Edited ]

Have you tried running a Cartridge Clean? If the issue recovers on a new cartridge then check the warranty ends date on the first cartridge (YYYY/MM/DD). If it's in warranty I'd suggest calling HP Support for a replacement

 

Troubleshooting print quality issues

http://support.hp.com/us-en/document/c03743678

 

 

Cartridge warranty

http://support.hp.com/us-en/document/c00206040

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_HP
Honor Student
Posts: 2
Member Since: ‎04-13-2014
Message 3 of 4 (261 Views)

Re: HP ENVY 5530

NO THIS DID NOT SOLVE MY PROBLEM AND I SEE LOTS OF OTHER PEOPLE HAVE HAD THIS PROBLEM. WHY?

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Regents Professor
Posts: 8,103
Member Since: ‎11-27-2009
Message 4 of 4 (253 Views)

Re: HP ENVY 5530

So the same issue occurs on two different cartridges? If so I'd suggest calling HP Support as it's likely to be printer related.

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_HP
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