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‎07-14-2016 07:38 PM

HP Recommended
Product: HP Envy 4500
Operating System: Mac OS X 10.11 El Capitan

I have had my printer for a few months and usually have no problem printing. Over the last day, I have not been able to print. When I send it to the printer after several minutes, it says printer not responding. I tried again later and it started printing, however it stops in the middle. The pages are also only half printed. 

 

I looked on the website to use the scanner, but I can not because I have a IOS MAC El Capitan. What can I do to fix this? 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-14-2016 09:29 PM

HP Recommended

Take a look at this HP doc.

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View solution in original post

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7 REPLIES 7

‎07-14-2016 09:29 PM

HP Recommended

Take a look at this HP doc.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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‎07-17-2016 06:03 PM

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It worked! I can't thank you enough.

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‎07-22-2016 10:40 AM

HP Recommended

Unfortunately, it only worked that time. When I tried to print again. I am still having the same problem with my printer

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‎07-22-2016 10:58 AM

HP Recommended

Can you describe your printer set-up?

router make + (firmware #)

How far from the router is the printer?

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Please mark the post that solves your issue as "Accept as Solution".
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‎07-22-2016 11:03 AM

HP Recommended
I have an AT&T U verse router and it is only about feet away
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‎07-22-2016 11:12 AM

HP Recommended

The recommended distance between the printer and the router is 3 ft to 5 ft.

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‎07-22-2016 11:18 AM

HP Recommended
Ok, I have never had a problem before, and our PC prints just fine at that distance. I only have the problem when I print from my Mac. Also, when following the last tips you gave me, it also worked fine when I printed from that distance.
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