10-27-2013 03:33 PM
Printing an 8½" x 11" page from Tray 2, a blank page follows. Printing the same document from the manual feed tray or changing paper size to 8½" x 14" from Tray 3 it does not. I've tried printing from various programs and the problem replicates.
The printer is connected to a Windows 8 64-bit desktop via USB and is using HP Universal Printing PCL 6 (5.6.0) / UPD Version: 18.104.22.16820 / 22.214.171.12430
A following page comes whether a single or multiple page document and follows each printed page's content.
I've used the "Factory Defaults" printing shortcut and the "Duplex" shortcut.
In "Factory Defaults" shortcut, printing a 1 page document, the page prints correctly and right on its heels, as if it were connected, the blank sheet follows.
In Duplex the first page prints the second page content and doesn't duplex. The next page is right on the heals of the first and prints the first page content and duplexes a blank page on the back.
It would seem to me to be a hardware issue. How do I fix?
10-27-2013 04:44 PM
10-27-2013 05:07 PM
Thanks for the response. I hit the green button and the demo page came out and on its heels a blank page. It's been jamming quite frequently lately when the second page comes out.
10-27-2013 09:25 PM
10-28-2013 01:04 PM
Thanks again for you help.
The paper size swap would probably be a good work around. I really don't use legal very often, so pulling letter paper from tray 3 would be fine if swapping legal & letter stock from tray 2 to tray 3. I'm going to have to install the printer as a network printer to access the configuration page as it's on a single desktop as a USB connection.
It seems odd that a part would wear out. Although designed as a high volume printer, I have had it since 2007 but I don't print much. The page count on the printer is only 7,435 since new in 2007.
I tried a different batch of paper printing the 3 page Self Test / Configuration. It did not jam, but it did print each page with a following blank page.
Before I made the initial post, I cleaned the printer and the pickup rollers per the instructions in the User Guide and installed a new toner cartridge. None of the above changed the following blank page issue.
Anything else I should look at before I go to a work-around or service the printer?
10-28-2013 02:43 PM
I hooked the printer up to a network connection, brought up the embedded Web server and reconfigured the paper selection for Tray 2, now legal, and Tray 3, now letter. Printing a legal sheet from Tray 2 it picked up a following blank sheet and jammed the printer. Printing a letter sheet from Tray 3 brings up a following blank sheet but didn't jam.
I installed a printer driver for the printer connected to the Network. All the cool printer properties choices are gone. No option to have printer shortcuts and I didn't see even an option to duplex print. Are those features only available on USB?
Hitting the Green button feeds a single letter page from Tray 3.
What should I try, or does the printer need to go in for some kind of hardware service?
10-28-2013 05:01 PM