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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-09-2014 10:20 AM

HP Recommended

When I try and print something on HP Laserjet 400 color printer, the printer seems to receive the job correctly: the light starts blinking green and the display changes to "Printing Document". Unfortunately it never progresses past this point, and stays blinking and showing "Printing Document" forever.

 

If I try and cancel the document by pressing the "X" then it says "Cancelling"...., then "Ready".... but then, after a brief moment goes back to "Printing Document".

 

Um....Help?

2 REPLIES 2

‎01-09-2014 11:55 AM

HP Recommended
Start by updating your firmware, something has become corrupt.
I would also update the driver.
Those are your 2 best starting points.
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‎01-14-2014 01:57 PM

HP Recommended

Hello, before anything, power off the machine, unplug from the network and power back on see if the machine comes to ready, and see if you can print a config page. If there is no issue at this point, then flash firmware, and clear the que before plugging back into the network.

 

Hope this helps....

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