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Student
Posts: 1
Member Since: ‎02-16-2011
Message 1 of 7 (20,798 Views)

HP OfficeJet 4500 won't take paper

When I try to print something my Officejet 4500 gives the message to load paper even though there is paper in the tray.  It seems that the paper isn't being fed into the printer even though I can hear it trying to grab a piece of paper.  Any suggestions on how to correct this issue?  The printer has hardly been used.

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Associate Professor
Posts: 970
Member Since: ‎04-20-2010
Message 2 of 7 (20,760 Views)

Re: HP OfficeJet 4500 won't take paper

Hi - typically this is due to a build up of dust or paper dust on the feed rollers and just requires that the rollers be cleaned.  Try following the steps in this document.

 

Hope that helps.

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I am an HP employee.
Honor Student
Posts: 4
Member Since: ‎04-07-2012
Message 3 of 7 (11,600 Views)

Re: HP OfficeJet 4500 won't take paper

this printer has had trouble feeding paper since it was brand new. It will not feed at all now. I have followed all of the clean rollers and paper jam instructions to no avail. The message is OUT OF PAPER. My printer has gray rollers on the back set, not black like in the demo machine on the website. Do these rollers need replacement?
HP Support Agent
Posts: 15,322
Member Since: ‎09-03-2013
Message 4 of 7 (11,547 Views)

Re: HP OfficeJet 4500 won't take paper

[ Edited ]

Hi mdriz

 

The rollers inside the printer aren't a replaceable part, the printer would need to be serviced.

 

Here is a document to check the paper specifications

http://support.hp.com/us-en/document/c01954185

 

Since you have followed the full document for paper feeding issues then I would recommend to call HP Tech Support for further assistance to see what other options are available for you.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Gemini02

I work on behalf of HP

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Honor Student
Posts: 4
Member Since: ‎04-07-2012
Message 5 of 7 (11,541 Views)

Re: HP OfficeJet 4500 won't take paper

Your crack support team wants $70 to offer an solution.

 

I was able to pix the problem on my own.

1)  Clean the back rollers with a moist cloth per your website instructions

2)  Wind a piece of duct tape inside out around your index finger.

3)  Roll each roller upward using the duct tape to make each slightly tacky.    

 

This solved a long-standing problem with this printer.

Student
Posts: 1
Member Since: ‎03-29-2014
Message 6 of 7 (9,692 Views)

Re: HP OfficeJet 4500 won't take paper

  4500 wonty take paper on it's own, will take paper if hand jamed into it.

Honor Student
Posts: 2
Member Since: ‎10-22-2015
Message 7 of 7 (3,059 Views)

Re: HP OfficeJet 4500 won't take paper

Hi, I had this problem as well. Ended up the problem was rather hard to solve. What I found :

 

1) the paper was hard to pass through to the upper deck even of the paper stop mechanism at the back of the tray was removed

2) the point where the shaft was attached to the encoder disk was broken and loose, making up for a weak joint, causing the shaft to slip and not turning at the gear's speed.

 

What I did :

1) fixed the encoder disk - shaft joint with expoxy glue

2) lightly sanded the back stop clip, the one which felt a little coarse, in order for the paper to slip easier. Turned up I overdid it, so, I went back and created some slight grooves with a knife.

 

Now the question : upon disassembly/re-assembly this :

 

 

 

fell off, and could not figure out where it goes.

 

Anyone has any idea?

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