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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-05-2014 09:33 AM

HP Recommended

I also just bought the HP Officejet Pro 8600. I have no problem getting it to accept photo paper of any kind. However, no matter what paper I use, the prints are very muddy looking. The photos look beautiful and bright on my computer screen, but are dark and almost blurry on the prints. Totally unacceptable! I am a scrapbooker and must have decent prints! My old HP 6310 Officejet produced beautiful prints on any paper. This one will have to be returned.

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‎03-05-2014 11:43 AM

HP Recommended
One supervisor said its is a defective unit (2nd one) and they would replace. The other said "this model can only use HP paper...I told them that that is outrageous! See what happens...
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‎03-25-2014 09:04 PM - edited ‎03-26-2014 11:59 AM

HP Recommended

Brand new printer 8600 like everyone else. New (and my old HP) Hp advanced photo pater. Printed  photos for years on other HP printers. Does it take a class action law suit to get them to act? Look on the net we are not alone.

 

Follow-up

 

Looking from end, I very slightly bent center of feeder tray up so arc was more. 1/16-1/32"? Works every time now. Hits roller better I assume. Was brand new and full warranty so was a little braver. I am not reccommending anyone do this but might be the real problem ....design.

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‎03-26-2014 10:22 AM

HP Recommended

I was excited to try this but unfortunately it did not work for me. Rolling up the photo paper is all that works. Any othe solutions you have heard of?

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‎03-26-2014 11:51 AM

HP Recommended

Slightly (1/16"?) up in center worked for me also. I suspect HP knows QC problem and just does not want to recall defective trays??

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‎03-28-2014 01:35 PM

HP Recommended

I too have the problem with the Photo paper.

Tried many of the solutions suggested. None worked on mine. If I need to be stuck with one kind and brand of paper, it is not worth keping the machine.

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‎03-28-2014 01:36 PM

HP Recommended

I can not find the option for tray 2...... Help.

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‎03-28-2014 01:39 PM

HP Recommended

This has been a problem for a long time...... Why doesn't HP put out a fix???????

Thanks.

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‎03-28-2014 01:41 PM

HP Recommended

Same issuer with my new 8600 Pro, can't HP come up with a fix??????

Think mine is going back, TODAY

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‎03-28-2014 01:55 PM

HP Recommended

I took mine back awhile ago, to Costco, and got an Epson.  I'm not as happy with it as the HP, but I need to print on photo paper.

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