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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-12-2012 03:39 PM

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Its a new printer the black and colour ink was just changed and the new ones install and it keep on saying Refer to device documentation to trouble shoot Print cartridge problem:(Tri color). What should I do?

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‎02-13-2012 02:04 AM

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Have you tried to just remove the cartridge, put it right back and shutting the door?

1 person found this reply helpful
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‎02-13-2012 05:33 AM

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Yes I did an d the same thing occurred. I took out the colour ink and the printer is printing with black only and you insert the colour ink I am getting the warning Icon that there's a problem with the Tri colour

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‎02-24-2012 02:04 PM

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Its so pathetically obvious that HP wants to run the toner mafia. "Sorry, your printer wont cooperate without real HP family cartridges. Knock offs aint allowed.

 

Just bought a color refil from STAPLES for God's sake. Used it once now I can't print a critical business document in black.

 

Anybody need some scraps of black plastic and a bag of broken glass? My foot just bumped into my printer three times as I chased it down the street?

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‎02-24-2012 02:07 PM

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Now my baseballbat keeps bumping into it
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‎02-27-2012 03:38 AM

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It's such a shame. Have ordered another cartridge and am terrified that it won't work either. Took me forever to 'research' to make sure I was buying an 'authentic hp' cartridge.  

 

With Apples, they seem to recommend HPs so bought one for that reason. It better work! 

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‎02-27-2012 10:33 AM

HP Recommended

Why does this subject say "solved" when the issue has NOT been solved.  Still having the same problem with brand new black XL cartridge and 3/4 full tri-color cartridge.  Can only print in black because printer is not "recognizing' 3/4 full color cartridge

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‎03-05-2012 11:22 AM

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Someone suggested blowing on the cartridge copper area, I light spit on my (very lightyly) and it worked. Had to spit 2x. Light! Sounds gross but worked.
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‎03-06-2012 09:09 AM

HP Recommended

Wish I could say this worked, but it didn't.

 

I am going on several weeks now without a color cartridge.  I REALLY do NOT want to spend the money on a new color cartridge, only to find out it didn't solve the problem.

 

Before installing the new black XL cartridge, my color cartridge showed 3/4 full.  Why should I have to spend money on a new color cartridge when there's nothing wrong with the old one.

 

COME ON HP - HOW ABOUT SOME HELP ON THIS ONE!!!

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‎03-06-2012 09:10 AM

HP Recommended

THIS PROBLEM IS NOT SOLVED!!!

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