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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-11-2015 04:45 PM

HP Recommended
Product: HP Officejet 4500 wireless
Operating System: Microsoft Windows 10 (32-bit)

I have an HP Officejet 4500 wireless printer, scanner, fax machine. A few days ago I attempted to print a recipe from my desk top, my printer was on everythings working or so I thought. 

My computer prompt OFFLINE... so I proceded to check all the connections , unplugged , plugged in , checked the settings and it said OFFLINE. I am at my wits end .

 

Can someone please help me,  many, many thanks in advance ......

 

Sincerely,

Keaau

1 REPLY 1

‎11-12-2015 11:37 PM

HP Recommended

Hi,

 

Thanks for using the forum.

 

Could you try the following:

 

1.  Go to Control Panel

2.  Right click on your printer and select "See what's printing"

3.  It will bring up your printer dialog box, click on "Printer" and see if "Use Printer Offline" is checked?

4. If it is checked, uncheck it!  (see the example below)

 

Hope that resolves your problem.

 

printer offline.jpg

 

 

Please click the “Kudos Thumbs up” if this has helped you and “Accept as solution” if this has helped solved your problem.

 

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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