03-23-2012 10:06 AM
I have an HP Officejet 6500 E709n printer and for some reason the black ink is not printing. The color cartridges work fine. I even changed the black cartridge, cleaned and aligned the print heads, uninstalled and reinstalled the printer, but nothing fixed the issue. I was wondering if the color management profile has something to do with this. Please help!
Solved! View Solution.
03-23-2012 10:37 AM
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"
03-23-2012 06:57 PM
Im actually having the same problem. Except when I do the "Setting>Tools>Cleanheads" it prints out the test page after just fine. But when I go back to do my own print it starts printing fine for the first quarter of the page then goes blackless.
Hope we can find a resolve. Its really annoying me.
03-25-2012 12:46 PM
I am experiencing the same problem. I too, have tried installing a new black ink catridge, taking out the printer head and cleaning it by hand, cleaning the printer head using the HP software, doing a partial reset, doing a hard reset and nothing. Black does not print out at all, whether it's an alignment page, quality report or something from my own files (Word, Excel, PDF, etc). The black does not appear at all. Can someone PLEASE help solve this problem?
03-25-2012 01:11 PM
i am having the same issues. I already spent over 80 bucks on black cartridges and still doesn't work. Does anyone know why it wont print in black?
03-26-2012 10:26 AM
My HP Officejet 6500 E709n printer is also not printing black ink. It was working fine on Thursday, but when I tried to print on Saturday (3/24), it wouldn't print. I cleaned the print heads, the alignment failed (several times). Another thing that I noticed is that my Windows 7 64 bit is now not recognizing my printer drivers despite me deleting and reloading the drivers both wireless and via USB cable. I've never had my printer not print black ink before but I constantly have the issue of Win7 not recognizing printer drivers--usually occurs after a critical MS update. This is getting to be a tiresome problem! Any suggestions are appreciated! Thanks!
03-26-2012 10:43 AM - edited 03-26-2012 10:44 AM
That's interesting about Windows. I recently loaded updates and I wonder if something there is causing the printers not to print black. I don't know how that could be, but maybe the color profiles are messed up. Does anyone know a technician at Microsoft you could ask about this? I'm using Windows Vista Ultimate 32-bit.
03-28-2012 04:26 PM
I am having the exact same problem, except I am using a Macbook Pro. I get a light print about a quarter of the page and then it's completely black despite the printer sounding like it's working. This problem started just this week. I have cleaned the printerheads and replaced the cartridge. I hope someone