05-10-2014 10:34 PM
Every envelope I print (they are for wedding invitations) has a small ( about 1 inch) smudge right along the edge of the envelope. I have tried everything I know to try. I have wiped down all open areas incase there was a dob of ink some where. I have cleaned the print heads. What can I do?
05-14-2014 08:26 AM
I would like to help you eliminate the smudge you are seeing on your envelopes. Please use the solutions in the following document; Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
If the issue persists you might try the following; Black ink stains envelopes when printing, it is a little unconventional but hey, if it works it works!
I hope this helps.
I work on behalf of HP
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