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HP Recommended

Hello, i bought this HP Officejet 6600 second hand, with no disc. I downloaded the drivers from the HP website, and also the HP Support Assistant. The program did an update, and said that everything should be working fine, but in the "Devices and Printers" window, it wont let me set as default, and says that windows cannot find drivers. I also tried Add a Printer manually and did a windows update as prompted, but still cannot find my 6600 on there. Not sure why windows is not detecting drivers.

 

The support assistant tells me that the printer is good to go, but windows is saying otherwise.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

 

Hello@JOESIXPACK

Welcome to the HP Forums.

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

I see that you have installation issues on HP Officejet 6600 printer, I would like to help.

Let's try these simple steps.

Step 1: 

Uninstalling the Printer from the computer :

1> In Windows search for and open Programs and features

2>Select your HP Printer

3>Select Uninstall

4>In Windows, search for and open Devices and printers.

5>In the Devices and Printers windows look for your HP Printer.

If you see it listed right-click on it and choose 'Delete or 'Remove Device'

6>Open up the run command with the "Windows key +R" key combo.

7>Type printui.exe /s and click ok

8>Click on the "drivers" tab.

9>Look for Hp Printer driver.If you see it Click on it and click Remove at the bottom

10>Select Ok

11>Select Apply and Okon the Printer Server Properties windows

12>Close Devices and printers

Step 2:

Click here to download and install HP Officejet 6600 e-All-in-One Printer series - H711 Full Feature...

Please complete the steps and let me know the outcome, cheers:)

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

Regards,
Sizzlingsum_13
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

 

Hello@JOESIXPACK

Welcome to the HP Forums.

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

I see that you have installation issues on HP Officejet 6600 printer, I would like to help.

Let's try these simple steps.

Step 1: 

Uninstalling the Printer from the computer :

1> In Windows search for and open Programs and features

2>Select your HP Printer

3>Select Uninstall

4>In Windows, search for and open Devices and printers.

5>In the Devices and Printers windows look for your HP Printer.

If you see it listed right-click on it and choose 'Delete or 'Remove Device'

6>Open up the run command with the "Windows key +R" key combo.

7>Type printui.exe /s and click ok

8>Click on the "drivers" tab.

9>Look for Hp Printer driver.If you see it Click on it and click Remove at the bottom

10>Select Ok

11>Select Apply and Okon the Printer Server Properties windows

12>Close Devices and printers

Step 2:

Click here to download and install HP Officejet 6600 e-All-in-One Printer series - H711 Full Feature...

Please complete the steps and let me know the outcome, cheers:)

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

Regards,
Sizzlingsum_13
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.