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Student
Posts: 1
Member Since: ‎09-27-2012
Message 1 of 3 (186 Views)

HP Photosmart 5510 fails to print Black

My printer 9about 2 yrs old) alerted me that my blank ink is out. I replace cartridge with hp564 2013/12 black cartidge. Printed blank pages., so I replaced it with another new cartridge. It printed blank pages again. I tried a different document with color and it printed the colors but no black. What else should I try?

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Master's Graduate
Posts: 420
Member Since: ‎04-07-2010
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Re: HP Photosmart 5510 fails to print Black

Hi

>(I am an HP employee) I am not a expert on all our products, but I'll do my best to help you.
If my answer was helpful please click the Thumbs Up.
If your problem is solved please click the Accept as Solution button so other forum users can use the solution.---->

Master's Graduate
Posts: 420
Member Since: ‎04-07-2010
Message 3 of 3 (175 Views)

Re: HP Photosmart 5510 fails to print Black

[ Edited ]

Hi,

Please try the following help document

 

http://support.hp.com/us-en/document/c03425035

 

I hope that this resolves your issue.

>(I am an HP employee) I am not a expert on all our products, but I'll do my best to help you.
If my answer was helpful please click the Thumbs Up.
If your problem is solved please click the Accept as Solution button so other forum users can use the solution.---->

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