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HP Photosmart 5514 Won't print black even with brand new cartridge
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Student
Posts: 1
Member Since: ‎06-06-2014
Message 21 of 128 (2,577 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

hp photosmart 5514 wont print black even with brand new cartridge

Honor Student
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Member Since: ‎06-08-2014
Message 22 of 128 (2,567 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

I too have this problem.
I too have tried all the suggested steps on pages linked to this forum with no success.
I too am disappointed at the lack of any solution suggested on this forum.
I too have reached the conclusion that the answer is that the Printer is now a write-off even though I print fewer than 4 pages a week on average.
I too am ( just ) out of warranty (and this is already my second as the first one died within 3 months.)

Essentially, it would appear the honest answer the HP professionals should be giving is, " you get what you pay for in this printer; it won't last much beyond the warranty even with light usage. We will replace it if it is in warranty otherwise you will have to go buy a new one. PS I'll send you a private e-mail to tell you this but I won't confirm that in public."

Like others, I doubt my next printer will be an HP.
Regents Professor
Posts: 8,433
Member Since: ‎11-27-2009
Message 23 of 128 (2,551 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

[ Edited ]

@leebea 

 

 

Is the printer in warranty?

 

http://support.hp.com/us-en/document/c03425035

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_HP
Provost
Posts: 11,653
Member Since: ‎07-30-2012
Message 24 of 128 (2,548 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

Have you read the support page for your printer with this issue???

 

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=4194&tmp_task=solveCategory&cc=us&dl...

Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution .
I worked for HP but now I'm retired!

Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Note: There is a 96.8% chance the information you seek is in the User Guide/Manual.
Honor Student
Posts: 3
Member Since: ‎06-05-2014
Message 25 of 128 (2,540 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

Printer is out of warranty. However, one would expect a product to last longer than the warranty period, so I still think this is a serious issue. I wish there was some way of fixing the printer, but I am losing hope.

Honor Student
Posts: 3
Member Since: ‎06-05-2014
Message 26 of 128 (2,539 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

Yes, of course I have read the troubleshooting page, and I have followed each step diligently (some of them several times). But thank you anyway!

HP Support Agent
Posts: 7,804
Member Since: ‎09-03-2013
Message 27 of 128 (2,525 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

Hi JorunnHernes,

 

I appreciate all your troubleshooting efforts, I understand you are still unable to print in black ink on your HP Photosmart 5514. I have sent you a private message, please go to your Userpage to the right of your Username you will find your inbox.

 

Thank you,

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
Regents Professor
Posts: 8,433
Member Since: ‎11-27-2009
Message 28 of 128 (2,501 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

@leebea 

 

Just checking if the troubleshooting resolved the issue? Is the printer in warranty?

 

Thanks, Ciara

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_HP
Honor Student
Posts: 3
Member Since: ‎06-20-2014
Message 29 of 128 (2,453 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

Same issue as others, 5514 black ink not printing, tried 2 new cartridges, also ran clean print heads 3 times. Seems to be common problem. Been a big HP fan but will try another brand on next printer. Should be a solution to this issue. Lee
Honor Student
Posts: 3
Member Since: ‎06-20-2014
Message 30 of 128 (2,444 Views)

Re: HP Photosmart 5514 Won't print black even with brand new cartridge

Can print head be removed and cleaned?
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation