07-26-2013 04:58 PM
I am having the same issue and yes I tried all that I read thus far...It was working a week ago... frustrating cause all the other apps work just not scan to email!!
07-27-2013 07:34 AM
I work for HP and am helping a relative with getting a HPPS 7520 issue. Their printer connects to the network after going through the Wireless Setup Wizard, but after it goes to sleep the first time it says its still connected but its not (it doesn't show up as connected in their router list of connections, can't open the EWS, and can't find it via AirPrint or WS-Print).
I tried updating the FW, it gives an error of "Problem Found" with no more details. My next step is to try to connect it to ePrint and see if ePrint will update the FW. Would the solution to the problems on this thread also solve the issue I'm seeing?
07-30-2013 04:16 AM
I just bought a 7520 and configured it to work wireless with my Macbook Pro.
It prints. Hooray!
It doesn't scan. Boo!
Tried scanning via Print Utility: 'unable to communicate with the device'.
Won't connect to Web Services, won't update etc.
Won't print a report. Takes forever.
Tried manually inputting IP address via the touchscreen.
Also tried inputting IP address into blank browser then inputting manual DNS.
Help me please. This is highly frustrating.
08-10-2013 06:56 AM
HP PhotoSmart 7525
I am getting the same error. I can scan through the HP Scan drivven from my computer. I can access the Web Applications from the touch screen of the printer. The printer is able to send me a new PIN to my e-mail when I request one. I have made the changes to the DNS 126.96.36.199 and 188.8.131.52. I have reset my router.
What else can I try.
08-10-2013 10:51 AM
hi i too have tried everything and nothing. i have the HP 7525 but i dont think that will make a differnece. can you please help me its driving me crazy
- Using HP Diagnostic Tools for HP Printers in Windows
- Printer Problems after Upgrading to Windows 10
- Print Jobs Stuck in Print Queue (Windows)
- Resolving 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error
- 'Offline' Printer Status Message Displays (Windows 10)