HP Photosmart 7525 e-All-in-One Printer won't print black

[redwoodcitymom]

I've had my product for a little over a year (out of warrenty) I have replaced all cartridges and done Print Quality Diagnostic. However my black won't print. The photo black works, but not the main, large one.

I've super cleaned the pinheads. At the beginning of the print it was dark black, but then faded to gray streeks.

Can anyone help with this?

Thanks!

[Bob_Headrick · Accepted solution]

The document here may help resolve black not printing on your Photosmart 7525.  Go through each of the steps, but be especially sure to check the vents as shown in solution six.

If the steps in the first seven solutions do not resolve the issue the post here may help.

[redwoodcitymom]

The diagram you posted was a tremendous help. Thanks!

[BobF2012]

This reponse and it's reference  was very Helpful.  Thank you.

BobF2012

[Bob_Headrick]

Glad I could help.

[JenA1]

I can't find the solution. Can you send me the steps, please?

[CarolynnLovejoy]

Where's the document. Those links just take me to HP general page

[RESPECT-PRIVACY]

Yes, the links do not work anymore. Please post an actual answer instead of links.

[dasignor]

Sorry to bother you but I have the same problem as originally posted and I was delighted to see there was a solution - HOWEVER when I click on the links you provided I get a screen that just says Error 404 / HP Customer Support and cannot see the steps you offer for fixing the problem of the black ink not printing.  I've gotten several different cartridges (HP cartridges) and even with brand new ones I can't get the black to print - tried aligning printheads, cleaning printheads, etc. 

[Raj1788]

@dasignor

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Click on this link: https://support.hp.com/us-en/product/hp-photosmart-7520-e-all-in-one-printer-series/5199461/model/52... for Black or Color Ink Not Printing, Other Print Quality Issues

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)