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Honor Student
Posts: 2
Member Since: ‎10-08-2013
Message 1 of 2 (1,642 Views)

HP Photosmart C3180 - won't print

HP Photosmart C3180 - won't print.  Windows Vista Home. Compaq Laptop Presario V6000.

This has been working well for about 4 years. I have been very happy with the print quality.

About two weeks ago, it started to make a lot of noise on start up, but continued to print well.

Yesterday, I clicked print, to print several copies of a word processor document, then decided it was wrong. So pressed the error button on my All-in-one to stop it. Then I opened the printer folder in my control panel & deleted the document.

Since then it will not print. Not even a test page.

When I turn the device on it feeds the paper in, until it sticks out about 5cm, then stops & does nothing else. It is as though the paper feed is out of sync.

It has stopped making the grinding noises it has made for the last 2 weeks or so.

I can scan documents into the computer, but cannot create a "photocopy".

I have tried unplugging the device from the mains & the computer & restarting everything, all to no avail.

I am a teacher & need to get this working asap, please.




Distinguished Professor
Posts: 3,240
Member Since: ‎02-03-2010
Message 2 of 2 (1,625 Views)

Re: HP Photosmart C3180 - won't print



Download and run HP Print and Scan Dr utility from link below.

Although I am an HP employee, I am speaking for myself and not for HP.

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