03-04-2013 08:26 PM
I also am one of the thousands whose printer will not print black. After purchasing two new cartridges, nice sales trick. What is the fix? Obviously it is a huge problem. If no fix...never buy HP again.
03-05-2013 12:11 PM
printing multiple projects. In middle of middle of new project color worked fine no black ink coming out. Tried installing new black cartridge. tried to re-align, clean prinntheads etc.\ new ink cartridge 90% full . Any ideas??
03-10-2013 05:21 PM
HP Photosmart 5510 will not print the black ink from the new genuine cartridge I have replaced. Most annoying, I have run the print doctor and it says the system is fine, also removed cartridge checked ink pad and replaced it. Can anyone help please?
03-20-2013 08:07 AM
I've been talking with HP support & they don't support this printer any more as it's "old". My printer is 15 months old but apparantly it was manufactured over 5 years ago and the model has come to the end of it's life.
HP don't offer a solution to this problem. If my computer was still in warranty, they would simply have offered me a new one. They don't fix printers, I'm told.
So the only thing left for me to do is to take the thing apart myself. Here we go.......
PS next printer will be a Brother, Epson, Samsung or even Lexmark!
03-20-2013 08:20 AM
at least you got them to talk to you I couldn't even get them to do that unless I payed 79.95. and what upset me is that my warranty was had expired only 2 days earlier which really sucked needless to say they lost me as a customer, I bought an Epson let me know if you have any luck when you yake it apart and thanks for your reply
03-25-2013 03:05 AM
No joy with my screwdriver. I couldn't get inside the machine to see under the printheads without breaking something. The 5510 wasn't meant to be taken apart. So in it's intact, glossy, useless state it has gone to the recycling heap - RIP hp5510!
03-27-2013 08:37 AM
My black cartridge ran out so inserted new genuine black cartridge. Having used head cleaning utility 3 times, I still have no black printing, so inserted another new genuine black, and again nothing. This is my first (and probably last) HP printer. I think I shall be going back to Epson.
04-10-2013 12:47 PM
Great, I see so many unhappy customers in this thread and now I am one of them too... After replacing the black cartridge my printer stopped printing black completely although it says the cratridge is full and thanked me for installing genuine cartridges. Seriously thinking of dumping HP now... And ofc no official fix.
- Using HP Diagnostic Tools for HP Printers in Windows
- Printer Problems after Upgrading to Windows 10
- Print Jobs Stuck in Print Queue (Windows)
- Resolving 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error
- 'Offline' Printer Status Message Displays (Windows 10)