• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-25-2017 03:23 AM

HP Recommended
Product: Photosmart 6510

Hi.

 

I have 2 printers one PS 6510 and one 6520.

 

My 6520 printer stopped working the other day, of course right after I bought new ink.

 

So I tried using the cartridges in my 6510, and it says that the cartridges is protectet and that I have to remove them.

 

How can i unlock them?

 

Because I should'nt have to toss them away and buy new ones when these are nearly new?

3 REPLIES 3

‎04-25-2017 04:20 AM

HP Recommended

Looks like the 6520 has cartridge protection turned on.  This means that any cartridge installed in this printer is set for life to only work in that printer.  Those cartridges can never be used in any other printer.

 

You need to turn off Cartridge Protection by using EWS.   There is nothing you can do except put those cartridges back in the 6520.

Was this reply helpful? Yes No

‎04-25-2017 05:17 AM

HP Recommended

Can I unlock them using the 6520?

Because I can try to get it semi-working for this purpose.

Was this reply helpful? Yes No

‎04-25-2017 07:40 AM

HP Recommended

Sorry no.  Once locked they are locked forever to that one printer.

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.