06-17-2012 07:41 PM
Error message says "Remove all cartridges. ........remove Printhead....then reintall printhead and cartridges"
I have done this a few times. Also tried powering off. Also disconnected the power. Still get same message.
06-18-2012 08:46 AM - last edited on 04-19-2016 10:20 AM by OscarFuentes
I would suggest cleaning the contacts of the printhead once you have removed it, and before reinstalling the printer again.
You can view this link and expand the first error code section. Towards the bottom of the article you'll see an area on how to properly clean the contacts and resolve this issue:
Hope this helps!
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04-09-2014 08:48 AM - last edited on 04-20-2016 12:50 PM by OscarFuentes
So if it continues to fail then one option would be to purchase a printhead at the HP Part Store...(part no. is CN642A.)
I am speaking for myself and not for HP. Twitter: @Ciara_B_HP