HP officejet 4630 error REFLASH 12345

[RBT2016]

My HP OfficeJet 4630 is displaying "REFLASH 12345".   It won't print.  What do I do to restore it to health?

Thanks!

[Rainbow7000]

Welcome to the forums @RBT2016

Please see the link below from @RnRMusicMan to help with the reflash error.

Re: OfficeJet 4630 reflash message

Please click the "Accept as Solution" if we've reached a solution, and the "thumbs up" to say thanks for my help.

Contact HP:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear​

[RBT2016]

I wrote:

    My HP OfficeJet 4630 is displaying "REFLASH 12345".   It won't print.  What do I do to restore it to health?

You replied:

    Please call our technical support at 800-474-6836 for your warranty options, as this is a hardware malfunction

I called that number and got a computerized voice response that only told me to go to your website for answers.  There did not seem to be any option that would get me to a human being who could solve my problem.  I've searched your website, and all I can find is a recommendation to call the 800 number.

What must I do to get to talk to (or even email) a human being?

[Riddle_Decipher]

@RBT2016
Thank you for replying with that update,
I understand you are having trouble reaching the phone support and to help you out I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

I hope you have a good day,
Regards,