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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎10-30-2013 06:38 PM

HP Recommended

new ink, color and black,  have tried unplugging the cords and resetting.  opened the vent on the black and cleaned the head.  Still it prints extremely faded.  Help  thanks

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‎10-31-2013 01:32 PM

HP Recommended

Hello lizalaina,

 

I would like to help you out with the print quality issue you are having. I see you have done some steps already, have you followed the steps on the documents posted so far? This will help me understand where you are in the the troubleshooting process.

 

I worked on behalf of HP.
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‎10-31-2013 03:49 PM

HP Recommended

Hi,  I have tried all the steps that have been recommeded already,  Disconnected the USB cord and power, checked the cartridge and vent and cleaned it with the tools app etc.  What else would you suggest?  The color prints just fine, but when it is color and black together the black is very light or non-existant.  thanks

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‎10-31-2013 04:37 PM

HP Recommended

Hello lizalaina,

 

Is it always from the same source that this happens? Try printing from a different program and a different  photo or object what happens?

I worked on behalf of HP.
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‎10-31-2013 05:01 PM

HP Recommended

I solved the Problem. I Tossed the HP Printer in the TRASH and Purchased a Cannon.

These HP Printers last only a year. You got me 3 years in a row. Now I changed Brands

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‎11-01-2013 03:07 PM

HP Recommended

Hi,  We are printing from a new Mac and an older HP computer. The HP is slightly better, but the  Mac is nearly blank.  Help.  My kids a mad because they can't print off their homework!  Thanks

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‎11-04-2013 09:00 AM

HP Recommended

Hi Lizalaina,

 

I understand you are having an issue with Printing from the Mac. If you follow the link and download and install the Full Feature Software for your version of Mac it should resolve your issue.

 

Please let me know if you require further assistance.

Thanks

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
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‎11-05-2013 03:53 PM

HP Recommended

I don't see any link,  can you send it to me?  thanks

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‎11-05-2013 04:00 PM

HP Recommended

Hi Lizalaina,

 

My apologies here is the link.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=5058336&lc=en&cc=us&dlc=en&lang=en&cc=us

 

Let me know how it goes.

 

Thanks

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
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‎01-16-2014 11:13 AM

HP Recommended

unplugging the printer worked! thank u so much!

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