06-16-2014 01:07 PM
Welcome to the forums kiwitraveller
I understand you are looking to clean your printheads. Please see the guide below to clean the cartridge and electrical contacts.
Scroll down to Solution three: 'Cartridge Problem,' 'Cartridge Failed,' or 'Incompatible Cartridge' Error Message Displays on the C...
I work on behalf of HP
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- Using HP Diagnostic Tools for HP Printers in Windows
- Printer Problems after Upgrading to Windows 10
- Print Jobs Stuck in Print Queue (Windows)
- Resolving 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error
- 'Offline' Printer Status Message Displays (Windows 10)