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Honor Student
Posts: 4
Member Since: ‎06-14-2014
Message 1 of 6 (342 Views)

Have you solved the Photosmart 5510 not printing black issue yet

So I see that the latest post is about a year old.

 

I have followed all those steps and still cannot print black, though I can print in grey all day!!

 

 

This is really wierd and so far I do not see any actual steps that are helping.

 

 

Is there someone at HP looking into this?  These printers are not cheap!!  My old deskjet is running 5 years or more but this new fancy one seems to die out right after the warrenty expires

 

 

Thanks

 

daPengin

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HP Support Agent
Posts: 15,061
Member Since: ‎09-02-2013
Message 2 of 6 (313 Views)

Re: Have you solved the Photosmart 5510 not printing black issue yet

Hi dapenguin,

 

I see you are unable to print black from your Photosmart 5510, I'd like to help.

 

Please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.

 

If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.

 

If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.

 

Please also include your country/region in your next post. Thanks.

Actions speak louder than words, please click the Thumbs Up below to show you like/appreciate my post or to say thanks! Smiley Happy

Please share what worked for you with others by marking this post as solved. It only takes a second to click the Accept as Solution button.

Thanks - I work on behalf of HP

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Honor Student
Posts: 4
Member Since: ‎06-14-2014
Message 3 of 6 (303 Views)

Re: Have you solved the Photosmart 5510 not printing black issue yet

Hi SunShyn,

 

I tried all those steps and still cannot print, I can print in grey or any other color, just not black and sadly, the unit is out or warranty

 

thanks

 

 

DaPenguin

HP Support Agent
Posts: 15,061
Member Since: ‎09-02-2013
Message 4 of 6 (291 Views)

Re: Have you solved the Photosmart 5510 not printing black issue yet

Hi dapenguin,

 

I would very much like to do all I can to help. Please include your country/region in your next post. Thanks.

Actions speak louder than words, please click the Thumbs Up below to show you like/appreciate my post or to say thanks! Smiley Happy

Please share what worked for you with others by marking this post as solved. It only takes a second to click the Accept as Solution button.

Thanks - I work on behalf of HP

Honor Student
Posts: 4
Member Since: ‎06-14-2014
Message 5 of 6 (281 Views)

Re: Have you solved the Photosmart 5510 not printing black issue yet

HI SunShyn,

 

 

I am in the US in Wa state. 

 

I appreciate any help you can give me to keep this from being a boat anchor.

 

thanks

 

 

DaPenguin

HP Support Agent
Posts: 15,061
Member Since: ‎09-02-2013
Message 6 of 6 (277 Views)

Re: Have you solved the Photosmart 5510 not printing black issue yet

Well dapenguin,  unless you're a sailor, you don't need a boat anchor Smiley Happy

 

I am going to send you a private message, please check the little envelope in the top right hand corner.

 

 

Actions speak louder than words, please click the Thumbs Up below to show you like/appreciate my post or to say thanks! Smiley Happy

Please share what worked for you with others by marking this post as solved. It only takes a second to click the Accept as Solution button.

Thanks - I work on behalf of HP

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