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Student
Posts: 1
Member Since: ‎08-30-2011
Message 1 of 7 (10,504 Views)

How do I cancel a print job that won't delete?

How do I cancel a print job that won't delete? I can't use my printer until it has cleared this out of its memory!

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Provost
Posts: 73,571
Member Since: ‎07-13-2010
Message 2 of 7 (10,490 Views)

Re: How do I cancel a print job that won't delete?

Hi:

 

Normally, I shut off the printer and if you couldn't cancel the print job out of the printer properties window, then just restart your PC and see if that clears it.

 

Then turn your printer back on.

 

Paul

Grad Student
Posts: 192
Member Since: ‎01-20-2011
Message 3 of 7 (10,488 Views)

Re: How do I cancel a print job that won't delete?

Click on "Start"

 

Select "Devices and Printers"

 

Right click your active printer (Will have a green check beside it)

 

Select "See What Printing"

 

A "Pop Up Window" will appear

 

Make sure the document you want to remove or delete from the print que is highlighted

 

Place "Mouse Pointer" on "Document" in the "Pop Up Window"

 

Place "Mouse Pointer" on "cancel" and left click

Top Student
Posts: 7
Member Since: ‎08-13-2011
Message 4 of 7 (10,482 Views)

Re: How do I cancel a print job that won't delete?

I have had the same problem with my 7500A.  That mouse thing doesn't work...  I had a very large file to print and the printer simply hangs... I had to Ctrl-Alt-Del in order to shut down the computer - nothing from the windows screens would clear the buffers.

Student
Posts: 1
Member Since: ‎08-31-2011
Message 5 of 7 (10,472 Views)

Re: How do I cancel a print job that won't delete?

I have the same problem as renchic: the printer continues to try to (mis)print a failed document.

 

The document does NOT show up in the Windows printer queue. I tried "Cancel" anyway and it does nothing.

 

Powering off and unplugging the printer does NOT work, the printer boots back up and resumes printing.

 

The printer is printing jibberish and bits of graphics at the top of each page -- about 15 sheets so far.

Top Student
Posts: 5
Member Since: ‎06-22-2013
Message 6 of 7 (6,577 Views)

Re: How do I cancel a print job that won't delete?

on the HPD1430-how to I cancel print jobs from the Que?

HP Support Agent
Posts: 14,944
Member Since: ‎09-03-2013
Message 7 of 7 (6,572 Views)

Re: How do I cancel a print job that won't delete?

[ Edited ]

Hi fapete

 

Here is a url to help delete the jobs that are stuck in the queue by downloading and running the Print and Scan Doctor.
http://support.hp.com/us-en/document/c02205477

 

If you need more assistance just let me know.

Gemini02

I work on behalf of HP

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