How do I do the full reset on my HP Photosmart 5510 all in one printer

[Cuelebre]

Product Name: HP Photosmart 5510 B111a

Operating System: Windows 8.1

Printer out of warranty. Two weeks ago HP software notified my original black XL cartridge was almost empty. A couple of days later, and without removing cartridge, HP software notified the same cartridge was fake. Despite of this I could print normally during the next week. When black cartridge stopped printing I replaced it with another original XL, and since then black cartridge does not work any more.

Now I even get messages warning all my cartridges must be replaced (even the new black one).

I think I'll have to buy another printer, but wanted to try the hard reset before. I am from Spain.

Thank you very much

[PACO3269]

Hi,

I have followed all the proposed steps and it doesn´t work.

¿how can I reset my 5510?

Thanks in advance

[PACO3269]

Sorry,  I forgot to comment that I write from Spain.

[Sunshyn2005]

Hi @PACO3269 

What is the issue you are experiencing that has you in need of resetting the printer? Maybe there is another approach we can take.

[rebelrainado]

I changed my ink cartridges and now the black wont print at all.

[Sunshyn2005]

@rebelrainado 

Before I private message you anything, could you kindly let me know what Country you are in?

[rebelrainado]

US

[ranpman]

I too have the issue with the black ink not printing on my 5510. This happened after I replaced the ink that came with the printer with new HP genuine ink. I have tried all the proposed solutions including cleaning the printer head with water as in the YouTube videos, updating drivers, etc. Now I'm at the point of wanting to reseting the printer as my last step before I am forced to throw this printer away. Can you please send me the steps for resetting the printer?

My warranty expired in 2012 and I'm in the US.

Thanks!

[Sunshyn2005]

Hi @ranpman 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

[PACO3269]

Hi Sunshyn2005,

---

@Sunshyn2005 wrote:

Hi @PACO3269 

What is the issue you are experiencing that has you in need of resetting the printer? Maybe there is another approach we can take.

---

I had to replace my empty ink original cartdriges with new original ones.  Since then my Photosmart 5510 doesn´t print in black.  I have followed all the steps proposed in the hp forums but none of them have worked.  The only solution I haven´t tried is to full reset the printer.

Thanks