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‎06-15-2016 12:30 PM

HP Recommended
Product: Officejet Pro 6830 e-All-In-On
Operating System: Mac OS X 10.6 Snow Leopard

Messgae keeps coming up Problem with the printhead. Manually cleaned the printhead and ran the test. The test works fine. Next time the printer is used the same message comes up.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-16-2016 12:52 PM

HP Recommended

Hi @tbderosa

 

Welcome to the HP Support Forums. I understand that you would like to get warranty work done on your printer. I would like to help. 

 

You will have to reach out to phone support. Normally this link is what is used, but thing seem to be different with the 68XX series of printers. Please review this document. HP 68xx Printers - 'Problem with printhead' Error (Americas and Asia)

 

Let me know if that document worked for you. If it did, that’s awesome! Give us some reinforcement by hitting the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

 

Aardvark1
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎06-16-2016 12:52 PM

HP Recommended

Hi @tbderosa

 

Welcome to the HP Support Forums. I understand that you would like to get warranty work done on your printer. I would like to help. 

 

You will have to reach out to phone support. Normally this link is what is used, but thing seem to be different with the 68XX series of printers. Please review this document. HP 68xx Printers - 'Problem with printhead' Error (Americas and Asia)

 

Let me know if that document worked for you. If it did, that’s awesome! Give us some reinforcement by hitting the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

 

Aardvark1
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Was this reply helpful? Yes No
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