11-30-2012 02:53 PM
I have aPhotosmart wireless all in one printer B 110a which I bought just over a year ago so the warrranty has run out.
I have been having problems printing with the black ink which behaves as if the ink had run out although the system said it was half full. I cleaned the printheads several times (including the deep clean) it would then print one page OK but the subsequent pages would get worse. I tried a new cartridge which was fine at first but is now doing the same even though it is 3 qtrs full. The three colours are fine. I printed a print quality diagnostic report which showed the black fading.
I did have a paper jab (but cannot recall if it was before or after this problem started). Could that have damaged the printhead?
How do I know if the printhead is damaged and how do I get a replacement?
12-03-2012 08:16 AM
I see that you did a deep cleaning with the print head and it worked for a moment. You should try to MANUALLY clean the print head. Take the print head out, and clean with lint free cloth and water.
Also if you would like to get a print head replacement, you can look one up online at (http://goo.gl/fCJua). You can also contact HP (1800-474-6836).
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
12-03-2012 08:47 AM
The printer is a Photosmart wireless all in one printer B 110a.
I have tried the manual clean, and now it is even worse. The website you gave me is US based and I am in the UK, But i have checked and we have a supplier locally who can order one for me. I will be buying the new printhead regardless as I cannot afford to be without a printer this close to Christmas. I just hope that it solves the problem.
12-03-2012 12:08 PM
Hi asjer64, one thing you could try is the printhead soak that Bob recommends.
If it doesn't work then you could go ahead with buying a new printhead at the HP Part Store.
Might be worth a try anyway.
I am speaking for myself and not for HP. Twitter: @Ciara_B_HP
12-05-2012 06:18 AM
It fixed it for a few printouts but them went off again, the new printhead should arrive tomorrow so hopefully I can get some work done with the worry.
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