08-05-2011 12:11 PM
"HP ToolboxFX has encountered an error and can not recover. Please re-start HP ToolboxFX, or re-start your PC. You will not be able to receive alert messages, or use other HP ToolboxFX features until HP ToolboxFX has been restarted. Windows version xxxx (I have XP, 32 bit). HP ToolboxFX version: 006.015.01163"
I have restarted the toolbox, restarted my PC, and reinstalled the software 3 times. Nothing works and I can't find any place that tells me anything more about the error message.
The error message automatically pops up when I start my PC. If I restart my PC it still comes up. If I turn off the toolbox (task manager or "exit" from bottom right corner) it cannot turn back on...all 3 do not solve the problem which is why I reinstalled the software.
12-05-2011 08:02 AM
I continue to get the message that my HP ToolboxFX has encountered an error and it needs to be restarted - but I haven't found a way to restart it or fix it. Any ideas?
12-05-2011 09:22 AM
I am having the same problem. The software HP Toolbox FN of my CM1415FN Multifuncional is showing an error message. I have restarted my computer several times and installed many times the printer software and driver but the problem is still happening.
12-11-2011 05:39 PM
I'm having the same problem here. Just about every time windows starts I get the error message that HP Toolbox has encountered an error and cannot continue. Twice it has caused my system to hang which I verified in the task manager. I used HP Update and it says all the software is up to date.
Windows 7 Professional 64 Bit, Service Pack 1
HP Digital Entertainment System z565
4 GB of RAM
Intel Pentium D 64 Bit 3.40 GHz
HP Laser Jet Pro CM1415fnw
01-03-2012 02:01 PM
Thanks for the post. I've included a link below that gives a full description of the toolbox and what it's functions are. Just for troubleshooting purposes, I might suggest going from Start>HP Utilities and un-install, reboot and then try printing. If that works, I might recommend shutting down all start-up items and re-installing the driver software for the printer. You may have a conflict during install. Good Luck!
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01-03-2012 02:59 PM
02-25-2012 04:21 PM
Can you elaborate on what "settings" folder was referenced? I'm having the same issue.
Thanks but I actually found a process that fixed the problem. Elsewhere in the support forum someone (it may have been you) suggested deleting the settings folder. I did that and the Toolbox has worked perfectly ever since. :-)
11-27-2013 10:30 AM
More versions, under similar names, at :
The latest version above was installed and confirmed on Windows 7 x86 for "network connected" HP LJ 3055, 2600n and Inkjet 8100.
08-29-2015 12:29 PM
29 Aug 2015: Had same problem with HP 2727mfp on laptop upgraded to Windows 10.
I found the "settings" folder in c:\ProgramData\Hewlet-Packard\ToolboxFX\Settings, and renamed it as test (instead of deleting).
Restarted HP Toolbox, and error message gone, and Toolbox appears to have opened correctly.
Will wait & see if problem returns.
- Using HP Diagnostic Tools for HP Printers in Windows
- Printer Problems after Upgrading to Windows 10
- Print Jobs Stuck in Print Queue (Windows)
- Resolving 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error
- 'Offline' Printer Status Message Displays (Windows 10)