04-22-2014 09:10 AM
I bought the above printer and couldnt get anything to print that had the colour black, ie letters and pictures. I phoned helpline at weekend and they went through some tests and said it was the printhead and i needed to take it back to the store to be exchanged. I did this and got a replacement - same model. i have been all day yesterday and today trying to get it to print black and the new one still isnt doing it!!! Surely they cant both be faulty? Please help.
04-23-2014 02:45 PM
Welcome to the HP Support Forums!
Regarding the HP ENVY 5530 not printing black, this being your second printer with this issue I would like to offer a suggestion.
This printer uses the HP 61 ink cartridges, typically when a color (in your case black) does not print it would point to the cartridge as the fault. When you opened and setup the second 5530 did you use the same cartridges from the first? Try changing your ink cartridges before looking into a third replacement.
This HP document: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages will probably contain all the troubleshooting steps taken for the first phone call to HP, but it would not hurt to try them on this printer.
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04-30-2014 01:28 AM