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Top Student
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Member Since: ‎09-11-2013
Message 1 of 9 (1,331 Views)

I have a HP officejet 9500 and new hp cartridges will not register

I have just purchased from staples new hp cartridges for printer and they will not register

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Regents Professor
Posts: 8,345
Member Since: ‎11-27-2009
Message 2 of 9 (1,326 Views)

Re: I have a HP officejet 9500 and new hp cartridges will not register

Hi, so when you say they won't register are you seeing a particular error msg? Does it look like they clicked into place properly?

 

FYI, check out the youtube playlist for replacing cartridges

http://www.youtube.com/playlist?list=PLEFCBB284ED561342 

 

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_HP
Top Student
Posts: 5
Member Since: ‎09-11-2013
Message 3 of 9 (1,321 Views)

Re: I have a HP officejet 9500 and new hp cartridges will not register

the cartridges click into place and the error message says not enough ink in cyan cartridge and shows cyan with an exclamation mark on screen.

Regents Professor
Posts: 8,345
Member Since: ‎11-27-2009
Message 4 of 9 (1,317 Views)

Re: I have a HP officejet 9500 and new hp cartridges will not register

[ Edited ]

Ok, so try the steps in the document below...

 

http://support.hp.com/us-en/document/c02603397

 

Please let me know how you get on

Thanks

Ciara

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_HP
Top Student
Posts: 5
Member Since: ‎09-11-2013
Message 5 of 9 (1,313 Views)

Re: I have a HP officejet 9500 and new hp cartridges will not register

I have tried all of the items other than service, and still the same error.
If the printer is no good I will buy a new one, but I have just spent £80.00 on cartridges and wonder if I would get the monay back.
Regents Professor
Posts: 8,345
Member Since: ‎11-27-2009
Message 6 of 9 (1,310 Views)

Re: I have a HP officejet 9500 and new hp cartridges will not register

Is the printer still in warranty?

http://h10060.www1.hp.com/pageyield/en-019/yieldSearch.html?cCode=us

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_HP
Top Student
Posts: 5
Member Since: ‎09-11-2013
Message 7 of 9 (1,307 Views)

Re: I have a HP officejet 9500 and new hp cartridges will not register

unfortunately not

Top Student
Posts: 5
Member Since: ‎09-11-2013
Message 8 of 9 (1,287 Views)

Re: I have a HP officejet 9500 and new hp cartridges will not register

have you any ideas or the number of HP uk i can contact?

Regents Professor
Posts: 8,345
Member Since: ‎11-27-2009
Message 9 of 9 (1,285 Views)

Re: I have a HP officejet 9500 and new hp cartridges will not register

Sure, check out the link below.....

 

http://www8.hp.com/uk/en/contact-hp/phone-assist.html

 

Could you please let us know how you get on?

Thanks

Ciara

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_HP
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