I've put 2 ink replacement code 63 on my HP ENVY 4523. The printer says they are not compatible.

[Muzikero1]

I bought an HP ENVY 4523 PRINTER in JB-Hi FI last December. The exact ink, both color and black is code 63. I bought a replacement ink at BigW but when I put them on my printer, the printer says they are not compatible. How come? This is the first time I am replacing the ink cartridges since I bought the printer last December. The old Cartridges has code 63 on it.

[The_Fossette]

Hi @Muzikero1

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you are getting an incompatible cartridge error after replacing the cartridge.

I’d love to help!

Follow the steps in the below article and check if it helps.

http://hp.care/2p2tTTZ

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

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Cheers!