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Honor Student
Posts: 2
Member Since: ‎05-20-2014
Message 1 of 3 (464 Views)

Inability to get printer to print!

I bought an HP ENVY 4500 printer yesterday and have installed it successfully but, when I have tried to align the printhead it produces a page to be scanned, which appears to have no black on it at all, and it scans it and asks for it to be re-done.  I have done this, so far, five times and every time it is the same.  It will print in colour - no black - but is unable to print black and white.  Could the cartridge be blocked??  Now that I have managed to install the printer it is very frustrating not to be able to use it!  Help please.

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Provost
Posts: 29,295
Member Since: ‎11-17-2008
Message 2 of 3 (462 Views)

Re: Inability to get printer to print!

[ Edited ]

The document here may help resolve black not printign on your Envy 4500 printer.  Make sure the protective nozzle tape has been removed from the cartridge.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Honor Student
Posts: 2
Member Since: ‎05-20-2014
Message 3 of 3 (459 Views)

Re: Inability to get printer to print!

Yes it has

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