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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎06-26-2016 06:52 PM

HP Recommended

If the error is still there then you have an internal hardware problem.

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‎06-26-2016 06:55 PM

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well.... crap

not what we wanted to hear 😞

 

just got new ink really don'twant to hunt down a printer that uses same cartridges... let alone have to go out and buy a new printer..

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‎06-26-2016 07:10 PM

HP Recommended
Install a color cartridge and a black cartridge. Do not leave one out.
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‎06-26-2016 07:22 PM

HP Recommended

it's been working fine for well over a year as a Single Cartridge mode printer.

it's only when my dad was too lazy to turn his printer on to print his passport renewal papers on his printer and we had to use ours did this happen.

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‎06-26-2016 07:27 PM

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Well I would install all the cartridges like the troubleshooting instructions say before buying a new printer. Just sayin'...
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‎06-26-2016 07:35 PM

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ChantalB, you are using a HP black cartridge?

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‎06-26-2016 07:36 PM

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well thankfully for us they tosed in a free colour, put that one in, still got the Ink Cartridge Problem for the BLACK.

so i took that one out and now it doesn't have the message anymore.

 

so i am guessing that means an Internal Hardware Problem on the Black Cartridge side?

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‎06-26-2016 07:37 PM - edited ‎06-26-2016 07:38 PM

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I would guess that too.

 

Edit - Not unheard of to have a defective new cartridge.

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‎06-26-2016 07:44 PM

HP Recommended

yup

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‎06-26-2016 07:46 PM

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@sabretooth04 wrote:

I would guess that too.

 

Edit - Not unheard of to have a defective new cartridge.

yes but this is 2 seperate black cartridge orders. one was nearing empty when we got the original cartridge error message, the other one was a brand new ink.

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