09-27-2011 09:15 AM
I have a photosmart plus 8209a all-in-one model. I have an Ink System Failure message that I can't solve. I have tried all the suggested options on the website for this problem. Unplugging power suppy cords (several times), checking all printer cartridges, installing new ones, making sure vents are not blocked, removing the print head assembly to clean. Nothing has worked. Every time I turn it off and back on, I have the same message. Would getting a new print head assembly work?
09-27-2011 10:18 AM - edited 09-27-2011 10:19 AM
Bob Headrick, HP Expert
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09-27-2011 11:47 AM
Thank you, Bob, for your suggestion. I had done all the other steps, so I soaked the printhead as it said. When I re-installed it, I get the same error message. It won't let do anything but let me turn it off and back on and then the same message. Any other suggestions? I appreciate your help.
09-28-2011 10:14 AM
If you've tried all the troubleshooting, one option is to purchase a new printhead through the HP Part Store.
Hope this helps
I am speaking for myself and not for HP. Twitter: @Ciara_B_HP
12-12-2011 05:01 PM
Has anyone found the solution to this problems?
I have looked in the part store, and can not find the replacement parts for the printhead. We are debating whether to give up on this printer, and get a new printer. The problem is that we just purchased nearly $100 in ink.
Does anyone know the true deffinition of what this exact error code is? There is a list of about 10 similar ones where it is always recommended to clean the printer head, or replace.
12-12-2011 05:35 PM
I never was able to fix the problem with mine after trying all solutions suggested....including soaking the printhead. Just finally ordered a new printer for Christmas that will take the same printer cartridges as the old one.
12-12-2011 06:45 PM
I purchased the HP photosmart b210a, because it was supposed to be the replacement for the old one and had similar options. I haven't recieved it yet, so I'm not sure if we will end up with the same problems or not. Our other one only lasted for 2 years!