12-01-2009 05:57 PM
12-14-2009 06:58 AM - last edited on 01-27-2010 01:40 PM by SandyD
This is attrocious handling of a forum. 72 entries with same content from consumers over the course of a year. Not one response from HP support. For those of us stuck with our HP products, let us help them understand how important it is to listen when they create a forum for "help." I have created a blog entry and if there is interest we can create a Facebook group. I have already replaced one HP printer so that I have a funtioning one (with a Canon, as recommended by one of the helpful fellow frustrated consumers). [text removed - solicitation]
12-14-2009 10:59 AM
This is attrocious handling of a forum. 72 entries with same content from consumers over the course of a year. Not one response from HP support.
Please understand - this is a user to user forum where users help other users. If you want to contact HP support there are a number of other avenues for that, click here for information.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V
12-14-2009 12:17 PM
As I read through all of these posts, virtually ALL have contacted HP regarding this problem, yet the problem continues. It shows that HP is NOT responding, and that we have plenty of company as dissatisfied customers.
12-14-2009 05:26 PM
I'm sorry that you believe its atrocious, but, I tried going through all the proper channels and I didn't get anywhere. In fact, I was more than patient, but now I am left with a printer that would work, if not for the error message that no one will help with. What would you suggest I do? I notice you didn't offer any suggestions other than like the other HP employees who either said nothing, told me to buy a new one or who didn't speak english clear enough for me for me to understand. No offense Mr. Headrick, but I am frustrated, I can't print, its Christmas and I have to buy gifts for my family and can't afford a new printer now. But, I'll be sure not to muddy up your forum again, because I think I'll join a Facebook group and maybe they can help me figure something out. . . .
12-14-2009 06:35 PM
I had a similar problem. Check out the Customer Forum titled CP1515n New Toner - 5% Left Already! ...the solution here is not limited to the CP1515n printer ...it may help you!
Briefly - You need to set both your printer and ToolboxFX to effectively override it's settings regarding stopping printing when it thinks it's out of toner.
In ToolboxFX switch Auto Continue to ON
On the control panel on the printer switch to Override OUT
For more detailed info please see my post, and the comments of others, in the CP1515n New Toner - 5% Left Already! Forum.
I hope this helps!
12-24-2009 12:30 AM - edited 12-24-2009 02:33 PM
What helped me is right click on my printer and clicking run as administrator, printed a test page and that was it. I have VIsta and photosmart C6280
01-19-2010 11:00 PM
01-25-2010 03:31 PM - last edited on 01-26-2010 05:21 AM by BiancaM
I,ve been reading all the comments about their problem printers... with no exception my magenta cartridge (coincidence?) has been telling me it's empty, and the printer now tells me" it does not have enough ink to ensure printer health"..The empty cartridge must be replace to resume".. My printer is the D7160..not old. I did replace the cartridge several times, but to no avail... Am I hooped? Pls advise ASAP..[email removed for privacy]...Thank you
01-26-2010 01:30 PM
I want to thank everyone for posting suggestions. I have tried them all and none have worked...and I am so sorry gary, but I have already tried everything and have gotten no where...maybe you will be lucky.