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Ink system error Oxc19a0042 after installing new ink cartridges 564 in Photosmart B209a

After installing genuine HP 564 cartridges in a Photosmart B209a printer, screen reads incompatible cartridges and printer went into ink system err Oxc19a0042. Have tried unplugging, putting old cartridges in, etc and still won't cancel error and print. These were unused new HP 564 cartridges. Why are they incompatible and what can I do to fix the problem?

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Re: Ink system error Oxc19a0042 after installing new ink cartridges 564 in Photosmart B209a

This document about the 0x..... error may help out:

 

http://support.hp.com/us-en/document/c03081973

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Professor
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Member Since: ‎08-12-2009
Message 2 of 6 (7,140 Views)

Re: Ink system error Oxc19a0042 after installing new ink cartridges 564 in Photosmart B209a

[ Edited ]

This document about the 0x..... error may help out:

 

http://support.hp.com/us-en/document/c03081973

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
3bt Honor Student
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Member Since: ‎10-14-2012
Message 3 of 6 (7,124 Views)

Re: Ink system error Oxc19a0042 after installing new ink cartridges 564 in Photosmart B209a

Worked beautifully. Thanks. I didn't think cleaning it would resolve incompatible cartridges.
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Message 4 of 6 (5,300 Views)

Re: Ink system error Oxc19a0042 after installing new ink cartridges 564 in Photosmart B209a

Unfortunately none of the steps fixed the issue. Is this another case of HP "built in obsoloesence"???? This is the second printer we have had that develops a "fault" after about 12 months which results in discarding the printer and buying a newer model. Maybe it is time to try another brand which may cost more to run but will last at least a reasonable time?

Student
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Member Since: ‎11-18-2014
Message 5 of 6 (4,701 Views)

Re: Ink system error Oxc19a0042 after installing new ink cartridges 564 in Photosmart B209a

This article did not help at all.  It only talks about printers with a removable printhead-mine does not have that feature.  Can you help?

Student
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Member Since: ‎05-06-2016
Message 6 of 6 (1,227 Views)

Re: Ink system error Oxc19a0042 after installing new ink cartridges 564 in Photosmart B209a

printer  reading there is a problem with the printer or ink system

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