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Honor Student
Posts: 3
Member Since: ‎02-24-2014
Message 1 of 26 (960 Views)

Installing Cartridges after moving to another country

[ Edited ]

My printer was bought from Russian Federation, while I am living in Finland.

For a long time, cartridges brought with printer, worked (178), but lately when i tried to install new ones, Finnish (364), they didn't fit. All information that i found was, that i must ask for online re-setup for printer from HP.

Tried early a few times to find how can i do that, didn't managed, but now i really need to solve that problem. I'm tired of searching how can i connect to anybody from Your support.

When i try to get e-mail adress or when i try to get online chat, i'm asked for warranty. In some reason it can't check if my warranty is still active or not, besides if it is not active i still need to re-setup the printer. I didn't know when it was new (when i bought it) that i will get that problem, there was no information about that.

 

Printer is

HP Photosmart Wireless e-all-in-one printer - b110d

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Provost
Posts: 37,202
Member Since: ‎01-07-2009
Message 2 of 26 (956 Views)

Re: Installing Cartridges after moving to another country

[ Edited ]

I will ask to have this escalated. Region changes are a free service offered by HP. You may be contacted by someone shortly. 

 

Check your warranty status for an HP product Here.

If you would like to say thanks, just click on the thumbs up icon.

If your problem is solved please click the Options link and then the "Accept as Solution" button
Honor Student
Posts: 3
Member Since: ‎02-24-2014
Message 3 of 26 (931 Views)

Re: Installing Cartridges after moving to another country

[ Edited ]

So, as i thought, now warranty is expired.

This doesn't change anything, as I don't see how to adress a question to Support service for re-setup without warranty. Even when i made a phone call to local Support service (in Finland), it said that if i don't have warranty i should look for help from HP page..


So thanks for assistance, i will wait.

 

 

Provost
Posts: 37,202
Member Since: ‎01-07-2009
Message 4 of 26 (926 Views)

Re: Installing Cartridges after moving to another country

[ Edited ]

Cartridges have their own warranty. Hopefully you will be contacted by an HP representative about this issue soon.

If you would like to say thanks, just click on the thumbs up icon.

If your problem is solved please click the Options link and then the "Accept as Solution" button
Retired
Posts: 1,611
Member Since: ‎03-13-2009
Message 5 of 26 (917 Views)

Re: Installing Cartridges after moving to another country

@Ciara_B  Can you please help Lilian_memory with a regional ink cartridge issue?

 

 

I worked for HP.
Regents Professor
Posts: 8,002
Member Since: ‎11-27-2009
Message 6 of 26 (909 Views)

Re: Installing Cartridges after moving to another country

@Lilian_memory 

 

 

I'm going to send you a private msg (check out envelope at top right)

 

 

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Tutor
Posts: 14
Member Since: ‎03-17-2014
Message 7 of 26 (811 Views)

Re: Installing Cartridges after moving to another country

[ Edited ]

Ibought my printer C310a in China, where it came with cartridges 862.

 

I recently moved back to Brazil and here the cartridges available are 564. I bought a whole new set and got in touch with the support that told me they could be no help because my printer is out of warranty.

I tried a general reset and now the printer asks for "setup cartridges".

I don't know what to do.

any help would be appreciated.

Regents Professor
Posts: 8,002
Member Since: ‎11-27-2009
Message 8 of 26 (757 Views)

Re: Installing Cartridges after moving to another country

@Maurofreitas

Just checking the support team got in touch?

Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Tutor
Posts: 14
Member Since: ‎03-17-2014
Message 9 of 26 (746 Views)

Re: Installing Cartridges after moving to another country

Unfortunately, nope.

Honor Student
Posts: 3
Member Since: ‎02-24-2014
Message 10 of 26 (738 Views)

Re: Installing Cartridges after moving to another country

Still didn't got any help from support, nobody called phone.

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