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‎12-17-2016 06:24 AM

HP Recommended
Product: Hp envy 5640

I am trying to setup instant ink but the printer will not print the info page with reference number on, can anybody help

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‎12-20-2016 01:32 AM

HP Recommended
Thank you, all working

View solution in original post

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‎12-18-2016 08:35 AM

HP Recommended

@JonWeb, welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are facing issues with setting up the instant ink program wherein the printer does not print the info page.

 

Don't worry as I have a few steps that should help fix this issue.

 

You need to remove and then re-enable web services.

 

And here's the step by step guide listed below:

 

To remove Web Services:

 

1. From the printer control panel display, touch (ePrint), and then touch (Web Services Settings).

2. Touch Remove Web Services

 

To enable Web Services:

 

1. From the printer control panel display, touch Setup.

2. Touch Web Services Setup.

3. Touch Accept to accept the Web Services terms of use and enable Web Services.

 

Let me know how that works.
 

I hope you have a good day ahead.

Rainbow23 - HP Support.
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‎12-20-2016 01:32 AM

HP Recommended
Thank you, all working
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