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‎09-05-2016 09:01 AM

HP Recommended
Product: HP Officejet 6500A Plus -E710n
Operating System: Microsoft Windows 10 (64-bit)

Had the printer from new no recent changes made & not had this problem before. Cant print anything now.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-05-2016 09:05 AM

HP Recommended

Hi,

 

From the Desktop, hold down the Windows key and press R.  Into the Run window, type services.msc and hit enter. 

 

Browse down to the print spooler service, right click it and select Properties then click on the Stop button. 

 

Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.

 

Restart the computer and you should find the document has been removed.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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3 REPLIES 3

‎09-05-2016 09:05 AM

HP Recommended

Hi,

 

From the Desktop, hold down the Windows key and press R.  Into the Run window, type services.msc and hit enter. 

 

Browse down to the print spooler service, right click it and select Properties then click on the Stop button. 

 

Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.

 

Restart the computer and you should find the document has been removed.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎09-09-2016 04:26 AM

HP Recommended

Thank you for your reply and all fine now.

 

kind regards

Pam

Was this reply helpful? Yes No

‎09-09-2016 04:28 AM

HP Recommended

Hi Pam,

 

You're welcome and good to hear it's Ok :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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