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‎12-05-2016 12:41 PM

HP Recommended
Product: Officejet 6500A plus
Operating System: Microsoft Windows 7 (64-bit)

Hi, I have a officejet 6500a plus, only the right part of LCD don't work. I don't know why, I've cleaned the screen,  I've thinked was some problem of software, I uninstalled all and reinstalled, but nothing. The touch screen is broken? you can repair it?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-06-2016 08:55 AM

HP Recommended

 

@vane88

Thank you for joining HP Forums.}
I'll be glad to help you 🙂

 

As I understand the LCD isn't working anymore,

Don't worry as I have a few suggestions to help you out:

 

Here's a YouTube video that should help: Click here

Although if this doesn't help, it's possible that the LCD has failed and requires either a repair or replacement.

Contact HP to confirm your warranty status and proceed further.

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with your and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

 

Riddle_Decipher
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-06-2016 08:55 AM

HP Recommended

 

@vane88

Thank you for joining HP Forums.}
I'll be glad to help you 🙂

 

As I understand the LCD isn't working anymore,

Don't worry as I have a few suggestions to help you out:

 

Here's a YouTube video that should help: Click here

Although if this doesn't help, it's possible that the LCD has failed and requires either a repair or replacement.

Contact HP to confirm your warranty status and proceed further.

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with your and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

 

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
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