12-02-2013 06:02 PM
I am using a Color Laserjet 2840 All-In-One. I am also using Windows 7. Unfortunately the software doesn't cover Win 7; the download center tells you to use the Windows Scan and Fax software provided. When I do that, adjusting the brightness/contrast does absolutely nothing to change the photo. According to the user manual I need the HP toolbox to properly do this, but I don't believe I can get the toolbox on Win 7. The problem of course being that the scans are way too dark and certainly not anywhere close to a WYSIWYG situation. Any suggestions? I'd hate to have wasted so much money.
P.S. This thread has been moved from Laserjet to Multifucntion and All-in-One. - Hp Forum Moderator
12-08-2013 08:25 AM
Generally the scanning program/software is the only option to control the job specifc scanning preferences. You may try using image editor software if basic scanning software is not suitable for your requirement.
I feel that the toolbox software may not be useful for your scenario, also that version supported with Windows 7 is not available. To install toolbox with supported operating systems, what you need is either the driver CD or use the Full software solution available for download.
Please share the more information about what you have referred from user manual about the use of toolbox software, so that we could understand it better & provide inputs.
Click the 'Kudos Thumbs Up' if this was helpful. Thank You!
(Although I am an HP employee, I am speaking for myself and not for HP)
- Using HP Diagnostic Tools for HP Printers in Windows
- Printer Problems after Upgrading to Windows 10
- Print Jobs Stuck in Print Queue (Windows)
- Resolving 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error
- 'Offline' Printer Status Message Displays (Windows 10)