09-09-2013 09:10 AM
Recently my customer was having problems with one of their two HP 600 series printers. I asked them to update firmware to both to the latest available firmware (July 2013). Now neither of the printers now upload the signature fonts into memory. Problematic printer was at firmware May 2011, working printer was at Dec 2012. How can we go backwards and where is an archive of old firmware?
09-10-2013 09:36 AM
There isn't an online archive, you need to open support case to give you an archive version or corrected new version.
You can check too with memory supplier if he have a new compatible version.
09-10-2013 09:39 AM
It is not advisable to move to older version without HP Support personnel. Can you explain what exact problem are you facing while uploading the fonts. What steps do you generally follow to do it.
09-10-2013 10:35 PM
Kindly metion the full printer model number or the product number because the firmware file differes for all the printer models.
Moreover to inform you, its hard to downgrade the firmware or replace the firmware with older versions.
You may select the appropriate printer model from the below mentioned link and download the latest firmware for the printer:
I would suggest you to contact the Customer Care Center for any furthur queries.
I work for HP in Printer's Department.
Kindly send Kudos if you are satisfied with the suggestion.