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‎05-01-2016 09:14 AM

HP Recommended
Product: photosmart C6280 all-in-one
Operating System: Microsoft Windows 10 (64-bit)

It appears several people have lost their option for duplex printing, myself included. Options have been suggested, all of which I have tried with no success. With me this is a recent problem. My printer was working perfectly ok with Windows 10 but now the duplex module is not recognised although showing as installed. Is there no-one from Hp who can come up with up with a solution?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-02-2016 12:22 PM

HP Recommended

Hi Bluebutterfly,

 

Thank you for your reply! 

 

I understand that you have tried uninstalling and reinstalling already. But I have a feeling that everything is not being installed properly. 

 

Please try the following steps in this order: 

 

 

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

 

Hope these steps help! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

View solution in original post

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4 REPLIES 4

‎05-02-2016 09:34 AM

HP Recommended

Hi @Bluebutterfly,

 

Thank you for joining the HP Forums! 

 

I read your post on how you cannot print double-sided with your HP Photosmart c6280, on Windows 10. And, I am happy to help! 

 

I am not sure what has been tried so far, but I would recommend to take a look at this post, Re: Double -sided printing Photosmart C6280, by @ShlomiL. And, let me know the results! 

 

If you are able to reach some resolution, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

 

Hope this post helps! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No

‎05-02-2016 12:12 PM

HP Recommended

Hi musicman, many thanks for taking the trouble to reply. I had already viewed the posts you linked to but it has not helped. I have uninstalled and redownloaded the software and drivers twice but always the same results. My printer shows the duplex module as being installed but it isn't recognised. It's a great pity as I'm very happy with this printer but not printing duplex is a drag.

Was this reply helpful? Yes No

‎05-02-2016 12:22 PM

HP Recommended

Hi Bluebutterfly,

 

Thank you for your reply! 

 

I understand that you have tried uninstalling and reinstalling already. But I have a feeling that everything is not being installed properly. 

 

Please try the following steps in this order: 

 

 

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

 

Hope these steps help! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No

‎05-03-2016 08:30 AM

HP Recommended

Thanks again MusicMan.

I don't know what's going on with my printer but, while printing off your suggested instructions, it printed double-sided although the module not installed warning still appeared. I shall leave well alone for the time being but I have your suggestions for future reference.:womanvery-happy:

Was this reply helpful? Yes No
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