02-19-2014 10:15 AM
I just got a new iMac running OS 10.9.1. When I print to the HP designjet 500, the files print 3" or so smaller than the original file. I just installed the lastest driver and it's still wrong.
Thanks in advance!
P.S. This thread has been moved from Designjet to Macintosh-Compatible Products. -Hp Forum Moderator
03-06-2014 07:29 AM
Same problem. If we send a pdf at 100% to the HP laser printer, epson, desktop printer, etc, they all prints at the correct scale. If sent to the DJ500, it is out of scale by about 8%.
We are an architect office, and suddenly all our plans print out of scale. This is a horrible, costly error, caused by the 10.9 DJ500 update. Other have reported the same problem on Apple boards.
It seems worse when we use a custom paper size, which we have to as the rotate to fit option doesn't work.
I found the version 27 (date march 10 2014, or 5 days into the future) on the HP support website but no better.
HP, can you please post the 10.8 driver, until you fix the 10.9 driver? Someone removed the 10.8 driver, so I cannot even load the previous working version.
03-06-2014 07:58 AM
I just removed and reloaded the 10.9 driver. No better. Printing with auto rotate on" ARCH C" paper size will print at the correct scale, but the paper size is wrong, cutting the sheet at 22", not 24". It also clips the drawing.
08-24-2014 11:27 AM
Was this ever resolved for you? I'm going through he same nightmare. $5K worth of hardware that is incapable of printing a standard drawing to scale. I can't even open a pdf file in preview, print it at 100%, and expect it to print even close to scale.
10-21-2014 11:25 AM
Same problem with Yosemite!
I was wondering that issue will be fixe. But it seem all the same.
If you selct a custom paper size, it will scale the drawing to fit in the paper you select with adding a margin on left and right side as the top and bottom lenght. So it reduced the drawing to fit between this margins. The simplest way to resolve this issue, will be to add landscape printing from the available standard size paper.
I test with my epson workforce sending to a custom paper and mesure the printing, and was perfect. Same drawing send to the designjet 500, 1/4 inch on 3 inch!!! Bad for architectural drawing.
HP do something.
05-31-2015 10:54 AM
I'm having exactly the same problem with with my designjet 500ps running under Mac OS 10.10.2. Nothing prints at the correct scale and the output error seems non-linear (different sized prints result in different degrees of error). I frst posted on this issue back at the beginning of this year and was told that HP was aware of the problem, but so far I haven't heard of any solution.
I was hoping that the new ver.30.0 driver released this spring would correct the problem, but it doesn't. Has anyone come up with a solution?
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