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Honor Student
Posts: 4
Member Since: ‎03-20-2017
Message 1 of 5 (169 Views)

Mac computer, HP Officejet Pro 8600, WIFI connection not working

Product Name: HP Officejet Pro 8600
Operating System: Mac OS X 10.11 El Capitan

Officejet Pro 8600 wifi communication "disabled" - wifi is working.  Error message says "The printer is not connected."  Computer recognizes the printer - connection type: Bonjour; Driver Version: HP Inkjet 3 Driver 4/3/0.  All other device infomration: "Unknown"  On printer setup menu, Network, message: "Built-in network capabilities have been disabled...."  Have checked and wifi network is operating - rebooted the router with no joy.  How to fix?

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Provost
Posts: 29,224
Member Since: ‎11-17-2008
Message 2 of 5 (149 Views)

Re: Mac computer, HP Officejet Pro 8600, WIFI connection not working

Try the following:  on the printer front panel click Setup, Network, scroll down to Reset Network Defaults at the bottom of the list.  This should enable the wireless network, you can then set things up.  

 

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Honor Student
Posts: 4
Member Since: ‎03-20-2017
Message 3 of 5 (130 Views)

Re: Mac computer, HP Officejet Pro 8600, WIFI connection not working

Hi Bob,  Thanks for your time answering my thread.  Did as you suggested (Set Up > Network) - got the following: "Network Disabled.  Bulilt-in network capabilities have been disabled.  Contact your network administrator [me] or the person who set up the printer."  R/Phil

Provost
Posts: 29,224
Member Since: ‎11-17-2008
Message 4 of 5 (122 Views)

Re: Mac computer, HP Officejet Pro 8600, WIFI connection not working

Since the netwwork settings could not be reset from the front panel I have asked for some of the other HP Experts online today to lend a hand with this issue.

 

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Dean
Posts: 7,851
Member Since: ‎01-11-2011
Message 5 of 5 (120 Views)

Re: Mac computer, HP Officejet Pro 8600, WIFI connection not working

Hi,

Thanks for using the HP Forums.

Have send you a private message to enable the settings, please look for it in the top right hand corner of the HP Forum page (envelope icon)

Let us know if that helps!

Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

Although I am an HP Employee, I am speaking for myself and not for HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation