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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-22-2017 08:40 AM

HP Recommended
Product: HP ENVY 4520
Operating System: Microsoft Windows 8.1 (32-bit)

My HP ENVY 4520 was working just fine until last week.  I need this for my job and am lost without it.  I bought it because I need a wireless printer.  My router and modem are both working. 

4 REPLIES 4

‎02-22-2017 09:20 AM

HP Recommended

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎02-23-2017 02:17 PM

HP Recommended

Your suggestion did not work.  My printer still will not work.  Any other suggestions?

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‎02-23-2017 02:18 PM

HP Recommended

Your suggestion did not work.  My printer is still will not working.  Any other suggestions?

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‎02-23-2017 06:22 PM

HP Recommended

Hi,

 

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.


3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software


Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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