08-08-2012 05:18 PM
Could you provide the community with a little more information to help narrow troubleshooting? What application are we printing from and what operating system are we using?
08-13-2012 01:01 PM - last edited on 04-19-2016 11:00 AM by OscarFuentes
Thanks for the additional info! It is part of what we need. The last part is the operating system you are running. Microsoft Windows, Apple OSX, or Linux. Since you mentioned using internet explorer we can safely assume you are in a windows environment . To find your exact version of windows you can use how-tos like this or this.
Before we get to in depth with troubleshooting lets try downloading and running the print and scan doctor located here(to make sure we have no software issues causing the problem):
It can fix a lot on its own and if not give a better idea of what is going on. Make sure to let us know the results.
Best of Luck!
09-23-2012 11:02 AM
Sorry for delay in reply but I have been away. I have done the checks you suggested, but no help there. Printer continues to print only half pages on email attachments.
09-24-2012 12:26 PM
Thank you for the additional info. With the print and scan doctor coming back fine we should be good on the software end. Lets dig a little deeper into the attachment itself. What kind of attachment is this? Just HTML or pdf/doc/etc?
Additionally lets try saving the attachment and opening in a word processor like microsoft word or open office. In the word processor check the print preview to see that it shows correctly. If it does show correctly go ahead and print it off and let us know the results.
Best of Luck!
10-01-2012 11:55 AM
Hi John B
I have now tried moving the attachments into Office Word & a PDF one into Adobe Reader & the situation remains the same - half page print. Also I have now received an email message (not with attachment) & this now refuses to print more than half page.
The common factor appears to be the small printer icon that comes with most email pages but is missing in atachments when I bring them down.This forces me to use the toolbar icon or CTRL P
The new message that will not print does not have this icon in the page..